FREQUENTLY ASKED QUESTIONS:
Q. What are the sizes of your headboards?
A. The width sizes of our headboards are: Single 3ft (91cm), Double 4ft 6 inch (135cm), King-size 5ft (153cm) and super king-size 6ft (183cm).
Q. Where do I measure the height of my headboard from?
A. All height measurements of our headboards are given from the top of the mattress, for example, the measurement of our Manhattan headboard is 3ft (91cm) from the top of the mattress, when mounted on the bed the headboard will stand approximately 5ft (153cm) from the floor. The heights of the Boston and Westminster headboards are floor standing and, therefore, the measurements given are from the floor.
Q. How are the headboards fixed to the bed or wall?
A. Fixed to the bed headboards are supplied with large solid hardwood struts, these just need to be screwed onto the back of the headboard after delivery, instructions are provided. Fixed to the wall headboards are provided with fixing brackets which make the headboard sit completely flush to the wall with no gap behind. The headboard is supplied with one set already attached to the headboard and the corresponding brackets just need to be attached to the wall.
Q. Can I fix my headboard to the wall if I have plasterboard walls?
A. Yes, you will need to purchase plasterboard rawlplugs, which are available from DIY outlets, but otherwise the fixing of the headboard will be the same as normal.
Q. Can I see the fabrics before I order?
A. Yes, we would prefer that you order fabric samples, these can be requested via our Fabric Samples page and these are sent free of charge.
Q. Can I have my valance in the same fabric as my headboard?
A. All our fabrics are suitable for valances as well as headboards.
Q. You have sent me a swatch of fabric, but I can’t find it on your website? Can I order it?
A. Yes, we have hundreds of fabrics and if you have requested specific colours or we have some new fabrics that we think you may like, these are sometimes not available on our website, but can be ordered over the telephone on 07719 670832.
Q, What if I want something different or have a headboard made in my own fabric?
- Yes, we specialise in bespoke headboards, so this is not a problem, please see our Bespoke Headboards page for further details.
Q. What are your delivery costs?
A. We offer free delivery on all purchases to Mainland UK addresses Mon-Fri 8am to 5pm. You can request a timed delivery Mon – Friday before 12.00 at a cost of £15.00 or Saturday delivery before 12 noon for £30.00.
For deliveries to Northern Island the cost is £15.00, Ireland £30.00 and the Channel Islands £60.00. All these options can be requested at the checkout.
Q. How long will it be from placing my order to receiving my headboard?
A. We work on a delivery time of 2 weeks for standard headboards and 3 weeks for bespoke items. Sometimes during busy periods this is extended, but if you need your headboard by a specific date, just let us know and we will always try to get your headboard to you by your requested date.
Q. What happens if my delivery is due when I am away?
A. Don’t worry, we always call to arrange a convenient delivery date with you and we will never send out headboards until we have spoken with you. We will always hold your headboard until your return.
Q. Do you accept large orders?
A. Yes, we are used to working on large projects and meeting deadlines, please email us or call detailing your requirements.
Q. Do you offer trade discounts?
A. We do offer trade discounts for trade customers who make multiple purchases, confirmation of your trade status will be requested to verify your trade status. Please email your enquiry to email@example.com to open a trade account.