We use a courier service for the delivery of our headboards, valances, ottomans and cushions. For smaller items we may occasionally use Royal Mail.
We offer free delivery on all our products, but for a timed delivery or Saturday delivery there is an extra charge and this will be added at the shopping cart when selected. If you you live outside the UK, Northern Ireland or any other island off mainland UK, there is also a small charge for delivery and the charge will be added to the shopping cart when selected.
We aim to deliver items within 10 working days of the order being placed, but during busier times this is sometimes extented. If for any reason we expect the turnaround to be greater than 10 working days, we will advise you by email upon order confirmation or we will be happy to let you know our current delivery time before ordering if you call our team on 07719 670832.
When receiving your goods by courier service you must sign for your goods as UNCHECKED, then, if damage has occured during transit, we will be covered by our insurance. We do not offer a fitting service and delivery is just to your front door.
If in the unlikely event you are not completely happy with your purchase, a full refund (less postage we have paid) is offered, goods must be returned within 14 days of delivery and intention to return items must be made by email, 5 days after receipt. The goods must be returned intact and resaleable. The customer must bear the cost of returning the goods. A refund for the amount, less the cost of carriage we have paid of £6.00 for cushions and bedrunners and £15.00 for headboards and ottomans, will be made within 30 days via credit/debit card or cheque, according to whichever method of payment was originally used. Please note, we do not offer refunds on made to order goods.
If you wish to change or cancel an order please contact our team on 07719 670832. Please have your name, delivery address and date of order to hand.
If your products have already been dispatched or delivered, you will need to follow our returns procedure.