Handmade In The UK
Lovingly crafted in our UK workshop
Crafted to suit you
Free Fabric Samples
We offer a White Glove Service for the delivery of our headboards, ottomans, benches and larger orders. Your order will be delivered by a 2 man team who will take your item of furniture direct to your room of choice, wearing white gloves and shoe protectors and will unpack your order on site for your inspection. For smaller items eg cushion or valances only, we use UkMail couriers and there is a £10.00 charge. For some larger orders we also deliver ourselves and the same level of care will be taken as the White Glove Service.
We will inform you when your order has left us and you will be contacted by our delivery company to arrange a day that is convenient to you and a time slot. Our delivery time is approximately 3-4 weeks from date of order, in busy times this is sometimes extended, but you will be informed of this when your order is placed. There is a £20.00 delivery charge for the white glove service, if delivery is made within mainland UK. For Saturday delivery there is an extra charge for the white glove service and your order will need to be placed over the telephone. If you live in Northern Ireland or any other island off mainland UK, unfortunately, we cannot offer our white glove service and your order will be delivered by our couriers.
We will be happy to let you know our current delivery time before ordering if you call our team on 07719 670832. If you need your order soon, please let us know as we will always try to accommodate this if possible.
We always recommend that you order fabric samples prior to ordering, so you know that the colour of your furniture is perfect, but in the unlikely event you are not completely happy with your purchase, a full refund (less postage we have paid) is offered, goods must be returned within 14 days of delivery and intention to return items must be made by email 5 days after receipt. The goods must be returned intact and resaleable. The customer must bear the cost of returning the goods. A refund for the amount, less the cost of carriage we have paid will be made within 30 days via credit/debit card or cheque, according to whichever method of payment was originally used. Please note, we do not offer refunds on made to order goods. If you wish to change or cancel an order please contact our team on 07719 670832. Please have your name, delivery address and date of order to hand.